Contact Us
Got a question about how sweepstakes casinos work, spotted something out of date in one of our reviews, or just want to flag an issue with the site? This is where to reach us. We read every message that comes in, though we can't offer legal or financial advice on individual accounts, redemptions, or state eligibility questions — those are best directed to the operator in question or a qualified professional.
How to reach us
You can email us at [email protected]. We try to respond within a couple of business days, though volume can push that out during busy periods. When writing in, it helps to include:
- The name of the platform your question relates to, if applicable (for example, Crown Coins, SplashCoins, or another operator we cover)
- Your state, if the question is about availability — since eligibility for sweepstakes casinos varies state by state and changes over time
- Screenshots or specifics if you're reporting an error on the site, such as an outdated offer or a broken link
What we can help with
Sweepstakes Casinos is an independent research and comparison resource. We can help with questions like how the dual-currency sweepstakes model works, what generally distinguishes Gold Coins from Sweepstakes Coins, what a "no purchase necessary" entry method typically involves, or how our editorial ratings are put together. If you're weighing up options, our Non GamStop Casinos 2026 - Best Online Casinos UK page and our broader coverage of individual platforms are good starting points, and our Responsible Gambling page has resources if play stops feeling fun.
What we can't help with
We're not able to access, manage, or intervene in your account with any operator — that includes redemption requests, identity verification issues, or payment disputes. Those need to go directly to the platform's own support team, since only they can see your account details. We also can't confirm whether a specific sweepstakes casino is legal for you to use in your state; laws in this space change fairly often and vary by jurisdiction, so we'd always suggest checking an operator's own terms and your state's current rules rather than relying on general guidance from a third-party site.
Feedback on our reviews
Our rankings and write-ups are based on publicly available information about welcome offers, coin packages, game libraries, and terms and conditions at the time of research. If you've used a platform we cover and something in our review doesn't match your experience — an offer has changed, a state restriction has shifted, or a term reads differently than we describe — let us know. This kind of feedback is genuinely useful and helps us keep the site accurate. For more on how we operate and what Sweepstakes Casinos is, see our About Us page, and for the legal terms governing use of this site, see our Terms and Conditions.
Before you write in
A few quick answers to save you the wait:
- Is this site a casino? No. Sweepstakes Casinos is a comparison and information resource; we don't operate any gaming platform ourselves and can't process deposits, redemptions, or account changes.
- Do you offer support for a specific brand? No — each operator listed on this site (such as Crown Coins, SplashCoins, Casino.Click, or any other platform we cover) runs its own customer support, and that's the right channel for account-specific issues.
- Can you tell me if a platform is legal in my state? We can point you to general information, but availability varies by state and changes over time, so we'd always recommend checking the operator's current eligibility list and your state's rules directly.